Products · Family updates

Family updates without phone tag.

Send authorized contacts a summary of the day from the same record staff already keep. No retyping, no personal phones, and a history the center can see when a relative calls with a question.

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  • Authorized contacts only
  • Sent from the member record
  • Private notes stay private

What is inside family updates

Authorization first, then the message, then the boundary between what families see and what stays internal, and finally the history the center keeps.

Authorized contacts, kept on the member record

Family communication starts with knowing who is allowed to receive it. Each member profile lists the contacts a member or guardian has authorized, and updates can only go to those people. When an authorization changes, it changes in one place.

What's inside

  • Authorized family contacts per member
  • Authorization status kept with the profile
  • Contact details maintained once, used everywhere
  • Clear separation between authorized contacts and emergency contacts
  • Changes recorded with staff attribution

Outcome: Staff never have to guess whether a relative should receive information. The profile already says.

Day summaries sent from the record, not from a personal phone

At pickup, or whenever it is useful, staff send a day summary to an authorized contact directly from the member record. The summary draws on what was already documented that day: attendance, activities, meals, and the notes staff chose to share. No one retypes the day into a text message.

What's inside

  • Day summaries built from documented attendance, activities, and meals
  • Staff choose what routine updates include
  • Sent from the center account, not personal devices
  • A record of what was sent, to whom, and when
  • Works on the same screen staff already use at pickup

Outcome: Families hear about the day consistently, and the center keeps a record of the communication.

Private care notes stay private

Not everything documented during the day belongs in a family message. Care notes, forms, and internal observations remain on the member record for staff and reviewers. Family updates share what the center chooses to share, and nothing else.

What's inside

  • Internal notes separate from family-visible summaries
  • Role-based access for staff
  • Updates limited to authorized recipients
  • HIPAA Business Associate Agreement with every center
  • Encryption and access controls on the underlying record

Outcome: Communication is warm and regular without exposing information that should stay inside the center.

A communication history the center can see

Because updates are sent from the member record, the center can see what a family has been told. When a relative calls with a question, staff can look at the history instead of reconstructing a week of texts from three different phones.

What's inside

  • Sent updates listed on the member record
  • Timestamps and staff attribution on each message
  • Searchable by member and date
  • Consistent with the attendance and activity record behind it

Outcome: Family questions get answered from the record, and the record is the same one reviewers see.

How a family update happens

The update is a by-product of the day, not an extra task at the end of it.

  1. 1

    Enrollment

    Authorized contacts are set

    During intake, the member or guardian names the people who may receive updates. Those contacts are saved on the profile.

  2. 2

    During the day

    The day is documented once

    Attendance, participation, meals, and notes are recorded on the member record by the staff who were there.

  3. 3

    Pickup

    A summary goes to the authorized contact

    Staff open the member, choose what to include, and send the day summary. The message and its recipient are recorded.

  4. 4

    Later

    A question comes in

    A relative calls about last Thursday. Staff open the member record, see what was sent, and answer from the same history.

Why family communication belongs on the record

Families are the center’s most important referral source and its most anxious audience. Consistent updates build trust; scattered texts create risk.

  • Families choose centers that communicate

    A regular day summary is often the difference between a family that stays and one that quietly looks elsewhere.

  • Personal phones are a liability

    Updates sent from staff devices leave no record with the center and are impossible to review when questions arise.

  • Authorization is not optional

    Sharing a member’s day with the wrong relative is a privacy problem. The profile defines who may receive updates.

  • Consistency without extra work

    When the summary draws on what was already documented, staff do not write the day twice.

  • One record for everyone

    The same attendance and activity record that supports a claim also supports the family message.

  • Included in the Daycare plan

    Family updates are part of the $299 per month Daycare plan, not a separate communication tool.

Explore more of Adult Day Genie

Each product adds to the same participant record, so nothing has to be re-entered between them.

Attendance & check-in

The append-only record every day summary draws on.

Learn more

Daily operations

Care plans, forms, activities, and meals documented during the day.

Learn more

Medicaid billing

Self-serve 837P claims generated from the same connected record.

Learn more

Go deeper

Family updates questions

Direct answers to what centers ask before a walkthrough.

What is adult day care family communication software?

It is a way for a center to send authorized family contacts consistent updates about a participant’s day from the center’s own records, rather than from staff personal phones. Adult Day Genie sends day summaries from the member record to contacts the member or guardian has authorized.

Who can receive family updates?

Only contacts listed as authorized on the member profile. Authorization is set during enrollment and can be changed by the center when a member or guardian requests it.

What does a day summary include?

Staff choose what routine updates include, drawing on the attendance, activities, meals, and notes documented that day. Private care notes and internal observations stay on the member record and are not shared unless staff deliberately include them.

Is there a family app or portal?

Adult Day Genie sends updates to authorized contacts; families do not need to install anything. The center keeps the record of what was sent.

Does the center keep a record of what was sent?

Yes. Each update is recorded on the member profile with a timestamp and the staff member who sent it, so the center can answer questions about past communication from the record.

How does this support HIPAA compliance?

Adult Day Genie signs a Business Associate Agreement with every center and uses safeguards such as encryption and access controls. Limiting updates to authorized contacts helps the center follow its own privacy policies; each center remains responsible for those policies and its workforce practices.

Which plan includes family updates?

Family updates are included in the Daycare plan at $299 per month for up to 100 members, then $5 per additional member per month. Month-to-month, with no setup fee.